Re: [RC] US Rider...a look at the archives... - Lori Bertolucci
I believe there is a letter from Mark Cole, of US Riders, that explains what happened with the Dave Rabe accident. It is in the archives dated 4-3-08.
It explains what happened and sounds like it was all cleared up.
Lori
--- On Thu, 12/11/08, Laney Humphrey <laneyhh@xxxxxxxxxxx> wrote:
From: Laney Humphrey <laneyhh@xxxxxxxxxxx> Subject: Re: [RC] US Rider To: Cc: "ridecamp" <ridecamp@xxxxxxxxxxxxx> Date: Thursday, December 11, 2008, 9:08 PM
Yes. It's my understanding that he was not completely reimbursed for
expenses that were covered according to the Service Contract. I've
written about my experiences here on Ridecamp (in March of this year and
after Tevis, 2006). My March conflict with the company resulted in Mark
Cole, the Managing Director, cancelling my membership. Looking back, if
I were still a member and needed only my truck towed, I'd call on my
regular insurance company before calling USRider. Having said that,
like Crysta, they sent a locksmith out quickly when my dog locked
herself in my car, and except for these 2 incidents, I was really
pleased with the service I got. Probably the best way to sum up how I
feel about the company is that they choose to get involved in simple
problems but find excuses for opting out of more complicated or
expensive problems which Dave Rabe's and mine both were.
Laney
Lori Bertolucci wrote:
> Laney, are you atlking about Dave Rabe's accident?
> I thought that was all taken care of?
>
> --- On *Thu, 12/11/08, Laney Humphrey /<laneyhh@xxxxxxxxxxx>/*
wrote:
>
> From: Laney Humphrey <laneyhh@xxxxxxxxxxx>
> Subject: Re: [RC] US Rider
> To:
> Cc: ridecamp@xxxxxxxxxxxxx
> Date: Thursday, December 11, 2008, 7:25 AM
>
> But read and make sure you understand the Service Contract! Several
of
> us have had less than good experiences with the company. Usually it
> involves the company's refusal to tow a disabled vehicle that is
> somewhere other than on the road. In one case, the company refused to
> reimburse a member of expenses incurred during a horrendous trailer
> accident. Stuff that, according to the Service Contract, were
covered.
> So, buyer beware. Generally everyone is satisfied but there are
always
> exceptions and it's a real shock to discover that your need
isn't one
> they want to get involved in when you really need help.
> Don't forget that for many vehicle assistance needs, your regular
> vehicle insurance company will help out too.
> Laney
>
> Sandy Terp wrote:
> > I have had US Rider for a few years now and only needed them once
but it
> > was a great experience. I think it is very important to have
insurance
> > that will take care of the horses and trailer also. It is peace
of mind
> > when you are traveling with your horses but it covers all your
> > vehicles. I give them a big thumbs UP!
> >
> > Sandy Terpp
> >
>
>
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Ridecamp is a service of Endurance Net, http://www.endurance.net.
Information, Policy, Disclaimer: http://www.endurance.net/Ridecamp
Subscribe/Unsubscribe http://www.endurance.net/ridecamp/logon.asp
Ride Long and Ride Safe!!
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