ridecamp@endurance.net: Re: Refunds

Re: Refunds

Terry Woolley Howe (twhowe@inetworld.net)
Thu, 29 May 1997 22:54:34 -0700 (PDT)

I manage three of the San Diego rides and I feel that even though
the rider checked in, vetted through, if the the rider does not start the
ride, then he should receive a refund. There would really be no way to
actually determine whether the rider really felt the horse came down with
something overnight and was not feeling 100%, whether the rider actually did
not feel well, etc. So unless the ride management wanted to subject the
rider to a polygraph test, you have to take the rider's word that for
whatever reason, he does not want to start the ride. At one of our rides,
one of the horses got away while the rider was mounting to start the ride.
Actually, the horse started the ride, but the rider didn't. I gave the
rider a full refund (I tried to collect something from the horse since he
did start, but he was not going for it.)

I don't think there is a rule regarding this, and the policy would
be totally up to each ride manager. Some ride managers deduct the dinner
meal since they may have already arranged and paid for the rider's dinner.
If the rider was not sick, I would probably try to talk him into
volunteering to help with the ride. Some ride managers deduct a fee for the
paper work costs. But I think that often causes bad feelings and I don't
think it's worth what fee dollars you would recoup.

As to junior fees--we charge half for the juniors. The half price
fees pays for the completion award, the dinner, the drug fees, aerc fees,
BLM fees, etc. All these fees are direct fees related to the rider
starting, so the half entry fee at least covers the costs for these fees,
but does not contribute to the general overhead fees (vets, campground,
refreshments, porta-potties, etc.).

Home Events Groups Rider Directory Market RideCamp Stuff