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On Mon, 27 Jan 1997, Lauren Horn wrote:
> I am hoping one of you out there in "Internet Land" know the people at
> Trail Blazer Magazine. I have been a subscriber for sometime and did not
> recieve the Nov/Dec issue. I never got a renewal notice and I figured
> that my issue was lost in the mail. In early Dec. I left messages by
> phone and e-mail to ask what the statis was on my subscription. Weeks
> later, never getting a returned call, I sent in money for a renewal
> (just in case) while leaving one more message. I sent a message with the
> note to send me the Nov/Dec. issue ASAP.
> My check was cashed and I expected to receive my late issue. Again,
> weeks later I have not got one returned call. This has been going on for
> at least 6 weeks! I have been polite and considerate, leaving the
> information I requested in the message so all SOMEONE had to do was call
> me, FAX me or E-Mail me the answer.
> Recently I have left two more messages, almost begging someone to
> return my call.I don't know what else to do. I love the magazine, but am
> shocked at the lack of decent business manners and customer service.
> `If someone knows the editor could you please give them a jingle. I'm
> sorry this "dirty laundry" had to be posted but I know no where else to
> turn.
>
> Thanks,
> Lauren Horn
>
Tommy Crockett <tomydore@goblin.punk.net>
Los Osos, California 93402-2715
"it won't matter what you're saying when
the damage has all been done"
Mary Chapin Carpenter