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[RC] Ride managers and refunds - Michael MaulKim,I think I've answered some of your questions in an earlier post but here's some I didn't. See **** below If AERC does receive numerous complaints on a particular ride or ride manager concerning an issue like refunds, why wouldn't AERC or the sanctioning committee, or the sanctioning director be able to take these issues into account if the ride manager applied for sanctioning the next year? *****Yes - we do take these into account. If the ride manager agrees to rectify the situation - such as having a published refund policy after numerous complaints- that can be a condition of re-sanctioning. I've seen cases of sanctioning refusal for reasons like this in the short time I've been in endurance. ...... I know AERC does have the ability to deny sanctioning to ride managers for a variety of issues. Perhaps these issues all have to do with actual rule violations. **** Other circumstances such as rider complaints are clearly used by the sanctioning directors to refuse or to set conditions on re-sanctioning. Most cases I've seen where sanctioning was refused did not depend on rules being broken. *************** But on the other hand, would AERC sanction a ride the following year if the ride manager did not pay ride fees from the previous year? **** No for virtually all rides. The only exception I know of is one famous ride was required to pay their fees in advance because of this type of problem. No other ride would be allowed to get away with this.*** ....... Perhaps a reasonable solution would be to have a rule/policy that ride managers must state their refund policy on the ride entry. There is already a precedent for a ride managers putting certain things in writing on an entry. Why not a refund policy? At least it would give riders recourse and keep from muddying this issue when these issues come up. *** I'd personally like to see this too. Talk with your regional directors and get them to champion it. ***** =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Ridecamp is a service of Endurance Net, http://www.endurance.net. Information, Policy, Disclaimer: http://www.endurance.net/Ridecamp Subscribe/Unsubscribe http://www.endurance.net/ridecamp/logon.asp Ride Long and Ride Safe!! =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
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