Re: [RC] Ride managers, riders, and AERC - Trailrite
Here
is what we have on our entry for the Git-R-Done rides. This one is based
on the ride date of April 19th, 2008
["A
full refund if canceled on or before 04/18/08 or if horse fails pre-ride vet
inspection.After
04/18/08 there will be a $20.00 pull fee.
No shows will
get…NO REFUND! No exceptions!"]
So as you see, they have up until the day of pre-vetting to get a full
refund back. After that, we get $20.00 for the ride costs of having them
expected to being there.
Tammy Robinson (16,000 AERC miles) Trail-Rite
Products 18171 Lost Creek Road Saugus, CA 91390 661/513-9269
office 661/713-3912 cell 661/513-9206 fax www.trail-rite.com
In a message dated 2/14/2008 9:32:20 A.M. Pacific Standard Time,
mmaul@xxxxxxxxx writes:
In
response to:"This seems to be a one way street here and not to the benefit
of the riders. If a rider fails to pay, check bounces, etc., there is a
very clear path with precedent where the AERC will sanction the rider for
such non payment. On the other hand what you are saying is that even if
the RM has stated in writing a given refund policy but does not live up to
the contract then it's the rider's tough luck? The AERC is an organization
of riders."
I'm not sure what you mean if a rider fails to pay - there
is a clear route...
Other than once maintaining a short list of
riders who have bounced a number of checks with different ride managers -
AERC doesn't normally do anything concerning a rider - ride manager or
vendor interaction like this. The only "clear path" I remember is
that one rider was sanctioned for multiple bounced checks to a number
of ride managers. And that only happened after a member of the BoD
made it their personal agenda. So I don't really call that a "clear
path".
What AERC does do is that if the ride manager doesn't pay the
ride fees - the results don't get published. SERA had an example of
this a few years ago. And the ride manager finds it difficult to get
sanctioning in the future. In past history - we have had at least
one very well known ride manager who had to pay the likely ride fees in
advance to get sanctioning.
We don't have any requirements on how a
ride manager handles refunds and other costs at a ride. I've had
calls where vendors wanted AERC to suspend a rider for non-payment to
them, vets for non-payment of treatment costs by riders, and not paying
farrier bills at a ride to name a few.
I think past AERC BoDs have
tried to keep things as simple as possible in requirements of ride
managers. For example getting involved in whether the rider met the
conditions for a refund is not something that I'd want to see AERC
involved in even if there was a refund policy.
I'll say this
personally that I think all ride managers should have a published refund
policy in their flyer. I see a lot of flyers when I put them on the
AERC ride calendar for managers and of the last 5 - one had "NO SHOW: NO
REFUND" and the other four had no refund policy.
I'm not even
really sure what No show - No refund" means either. Does it mean if you
call ahead and say you are not coming - it means you get a refund? Or you
come to the ride and fail the vet in - then get a refund? I'm am
sure that if you don't call and don't show - there's no refund.
I
think it's worth considering. Ask Susan or Joe to bring it up at the
convention. I do think given the individualistic group of people
that we have running rides - more restrictions would be resisted even if
well
intentioned.
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