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[RC] It could have been done better <> I could have done it better (was: some thoughts) - kathy swigart - Kitley, Carrie E Civ USAF AFSPC 30 MDSS/SGSLF

But . . . your statements do fall into line with hiring someone to do a
specific job and money passes hands in good faith.  (And there IS always
a certain amount of Faith involved.  Lol)  But the U.S. team was not
"hired" by us for a service!



Bruce Weary said:

When someone complains about another's performance,
insisting that it ought to be better, this implies,
at least to me, that they think they have knowledge
of just how that should be done, and that drives
their dissatisfaction.

This is not necessarily so.  People file medical malpractice suits
against their doctors all the time, not because they think that they
could do a better job at being a doctor than their doctor does, but
because they think their doctor should have done a better job at being a
doctor than their doctor did.

When your engage somebody to do something for you (for example a doctor
or a mechanic) you do so under the assumption that they are competent to
do so.  And if they let themselves be engaged for this purpose, you are
quite within your rights to make this assumption of competence.  If they
are then uable to perform the task competently, you are well within your
rights to complain, no matter what your own competence in the matter at
hand (in fact, probably the reason you engaged them to do it for you in
the first place was that you recognized your own incompetence in the
matter and wanted to engage the services of an expert).

You don't have to know how to do something well yourself to know when it
isn't being done well by somebody else. For example, you don't have to
know how to fix a car yourself in order to take your broken car to a
mechanic, have him undertake to fix it for you, only to get back a car
that is still broken.  And it is perfectly reasonable to complain about
it if you do...after all, you hired the mechanic to fix your car.  I
doubt it would go down well if the mechanic were then to tell you that
you have no right to complain because, after all, you couldn't do a
better job yourself.

When I take my car to a mechanic to fix it and he doesn't fix it, my
dissatisfaction comes not from thinking that _I_ could have fixed it
better, but rather from thinking that he should have been able to fix it
better, after all HE'S the one who claimed to be a mechanic who could
fix my car.  _I_ shouldn't have to know how to fix the car, that's what
I hired him for.

kat
Orange County, Calif.
:)

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Carrie Kitley
30th Medical Group, Vandenberg AFB
DMLSS Database Sustainment Specialist (DSS)
CACI International Inc, www.caci.com
DSN:  276-1077
Fax: 805-606-1179



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