Endurance.Net Ridecamp Archives

Kristi, I'm really sorry you had such a bad experience with USRider, but 
I have to say that I'm encouraged to know that I'm not the ONLY one for 
whom things haven't worked out.  You and I seem to be the small minority 
with the bad luck to get crossways with the company.  And I too am 
ticked off that my membership premium paid for help for non-members.  If 
the company is going to have a service contract, it should always follow 
it.  Or maybe the reason the danged thing is so ambiguously worded is to 
allow the company to wiggle out of following it when it chooses not to.
Laney

Kristi Schaaf wrote:
> It seems like 'most' people have good luck with US
> Rider; I wish I was one. I called them once when my
> truck broke down (not hauling horses, luckily). I was
> put on hold for a long period of time and the person
> whose phone I was using needed it back, so I hung up
> and called the closest tow company on my own. I called
> US Rider an hour later, told them my situation, and
> was told to just mail in my tow bill and they'd
> reimburse me. Imagine my suprise when a couple weeks
> later I got a letter denying my claim. Why? Because my
> husband (who is not a USRider member) paid the bill
> when he picked up the truck. When I called US Rider
> about it they said that the tow bill needed to be
> signed by ME since I was the member. Huh? It didn't
> matter that I was driving; apparently I still broke
> some rule and it got them out of paying. They blamed
> their underwriters for the refusal. At any rate, now
> that I read here that some people have had tows paid
> when the driver wasn't even a US Rider member, it
> really ticks me off that my premium paid for that and
> yet I couldn't get reimbursed when I was legitimate.  
>  
>
> Kristi  
>
>
>       ____________________________________________________________________________________
> You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost.  
> http://tc.deals.yahoo.com/tc/blockbuster/text5.com
>
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Information, Policy, Disclaimer: http://www.endurance.net/Ridecamp
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