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Re: [RC] need advice on problems with boarding facility owner - Someone Somewhere

as a boarding facility owner, and someone with experience managing facilities, i have a few suggestions.
i think that there are a few things that you can do. my first suggestion would be to hold a barn meeting with the barn manager, and ALL the boarders. try to refrain from just implying he sucks (which he maybe does). state clearly, and politely what you all feel the issues are, maybe ask a popluar, well spoken boarder, to represent the boarders as a whole? let him know that he is in violation of the contract that he had all of you sign, and therefore, the repairs and changes will need to be made in a prompt, and safe manor.
let him know nicely, that you understand he isn't really a "horsie" person, and that maybe he just doesn't comprehend the magnitude of the situation. if need be, offer to help him with the repairs, not financially, but ie: labor and what not.
a possible solution may be to suggest some type of "co-op" situation, where he supplies the stalls and paddocks, feeds the horses 2x daily, but you all supply your feed and hay, and do the maintenance and repairs on the facility, for a much lowered board price. he would most likely still make the same amount of profit, and you all would probably still be paying about the same, in the long run. you would, obviously, need new contracts all around, for both the boarders, and the manager, stating clearly who is responsible for what. a co-op can be hard, it requires that all boarders be responsible, and dependable, but can work if everyone involved is commited to it.
and lastly, do remind him that the board contract is just that, a legal, binding contract, and as such, he is commited to adhering to it, or to facing legal ramifications.
hope this helped at  all !!

Laney Humphrey <laneyhh@xxxxxxxxxxx> wrote:
I'm looking for advice of resolving problems with the person who owns
and runs the boarding facility where my horse lives. The overall
problem is that he is not only not a horseperson, he also has no
experience in running a business. I was among the first boarders when
he opened 2 years ago. He asked us to sign a boarding
agreement/liability waiver which was fine except that the one he offered
was incomplete so I drafted a better one which he accepted. (I based it
on ones used at other local facilities plus examples I found on the web.)
He has always made it clear that he offers a no frills place. He
offers 3/4 acre paddocks, feed 2x day and that's about it. The boarding
agreement specifies that there will be no more than 3 horses per paddock
and that he will feed oat and alfalfa hay. (I live in California by the
way.)
Here are the problems:
1. he continually switches hays because he buys it weekly instead of
laying in several months' supply. Most of the horses now have loose poops.
2. he isn't keeping up with needed repairs. The pipe to the automatic
waterer that sits between 2 paddocks (serving 6 horses) has been broken
since Sat. He solution has been to run a hose out to the tank instead
of fixing the pipe.
3. he expanded from 15 horses to 24 during the summer. The dividing
fence between adjoining pastures is 2 hot wire tapes. Oddly, the horses
in the original paddocks have never challenged it, probably because the
tapes were originally hot. But he's never been able to keep the entire
system working and none of the tapes have been hot for months. The
horses in the new paddocks have torn the tapes down and they are lying
on the ground since he won't even pick them up. One boarder put in his
own hot wire which works fine.
4. he told a boarder who wants to move his horse into one of the
paddocks where the hot wire doesn't work that he would have to put in
his own fence if he put his horse there!
5. he told a boarder she could put a 4th horse in one paddock (the other
owners objected & it didn't happen.)

Sorry this has gotten long! To sum up, does anyone have any ideas about
how we can "encourage" him to comply with the agreement that he signed?
None of us want to move and we don't want to start a war with him but
it's gotten to the point that we are considering buying (& possibly
feeding) our own hay just so we can get some consistency. And I'm about
to call a plumber to get the pipe fixed.

Thanks a bunch!
Laney


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[RC] need advice on problems with boarding facility owner, Laney Humphrey