I can vouch for this...she CAN fix it. And does it quickly. I am back to being happy with easy boots after Karen addressed a problem I had. I was upset about an issue, and I was considering going to renegade...or at least trying them, contacted the guy that makes them, but after a few email's, all he wanted to know was who gave me his info(about rumored legal proceedings), which I felt uncomfortable doing because I didn't want to get anyone in trouble...and when I wouldn't answer, I couldn't get his boots. A little too strange for me. So in the mean time, Karen fixed my issue and then some~! Now I'm faithfully back to bares and my horse is doing well. We are able to do most of our training completely bare now, and save the boots for the longer rides. Yay!
Patty
....and where you purchased it, and if possible a
photo of the tread. If there is a problem, I will fix it.