Endurance.Net Ridecamp Archives

I've used Troxel Sport helmets for years and had tried on

a Tipperary Sportage in a store one time and decided

it didn't fit.

 

Later, visiting a friend, I tried on their Tipperary and

discovered that theirs fit very nicely - so I suspect they

can feel a little tight until they "bed in".

 

So I bought myself a Tipperary and rode a 50 in it

later that week, having only done one previous (short)

ride in it. It worked great and I forgot I had it on.

 

'Course the next ride I did, Washoe Valley, I managed

to fall off and whack my head and get a concussion. No

visible damage to the helmet, but I decided to be on the

safe side and contacted the company to get a replacement.

 

Although I hadn't filled out the warranty card, and had lost

the receipt, I was able to get the small local store to fax

a copy of the receipt to Phoenix Performance Products

in Canada (the helmet was only a month old) and they

are sending me a replacement for half price. The lady

at Phoenix was extremely nice (we talked about sending

my helmet back to have it checked and she said with the

cost of shipping, I might as well just get a replacement one).

 

Also nice, was that the small local store I bought the

helmet from originally ("On the Buckle" in Shingle Springs,

CA) was able to pull up my receipt and took the trouble to

fax it to Canada at a moment's notice. I could have bought

the helmet mail order probably cheaper, but the customer

service I received made it worthwhile.

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Lucy Chaplin Trumbull
elsietee AT foothill DOT net
Repotted english person in the Sierra foothills, CA
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