>>>Why would you want to buy from easy care if you know you are
spending more?<<<
While Bobs posts sound like there is some personal
ax to grind against Easycare, I'll toss out some thoughts.
My husband recently needed a new pair of boots for
him (not his horse). We went to a local tack shop that had a good selection,
tried on a few pairs, and had a salesperson in there that was very helpful
finding the right boot for his needs. While I know I could have gone home with
the boot style, and size, and ordered for much less on line, we bought them
from the store that serviced our needs.
I can apply that to Easycare. How many
companies can you e-mail with some of the most basic to complicated
technical questions on how to use a piece of equipment, and they will be
HAPPY to e-mail you back, or talk to you on the phone, helping you figure out
how to get the best possible results from their product? With many large
companies, you are lucky to have someone help you that has even used the
product, much less have someone use it on a daily basis, and actually be part of
the development team for that product.
It is not always about paying the least, but also
getting the service you desire. That of course is not to say you can not buy
from one of the on line retailers, and still call Easycare direct for any help
and assistance, as they are very customer service minded.
Customer service, product development etc. is worth
something to some of us, and that is maybe why some have NO problem spending a
little more to buy direct if desired. But again, it seems there is more to this
that Bob might be indicating, for him to continue to beat this issue, and to
continue to name Easycare in his posts, instead of a generic product and
company.
