Re: [RC] [RC] Costs of rides - Alissa NormanI'll agree with you there, Teri. Fairness is very important. And I agree with Sandy - prompt refunds are important. We've caught holy heck from competitors for our late fee charges, and our refund policy. But we stick to our guns and charge everyone the same, and do our best to give timely refunds. Sometimes it's difficult - if a refund has to come through a group or an organization it has to get signatures by certain people, and you have to wait for those people to come in to sign the checks. So I think you need a bit of patience at times. But absolutely - a ride won't get returning riders if customer service is not good!As a matter of perspective - I pay $75 for a one day, unrecognized horse trial. I ride my horse in a 3 minute dressage test, a 2 minute stadium course, and a 5 minute cross country course. All I get out of that is a ribbon, if I am lucky, and a copy of my dressage test so I can see the judge's comments. If I need a stall - extra. If I want food, I pay for it. Grand total amount of time I am actually on my horse - maybe 1 hour, with warm-up and cool-down. The 50 mile endurance ride I am running in April costs $80, plus the additional per rig for camping. You get a tee shirt, plus a completion prize, plus dinner, plus coffee in the morning, plus a small lunch at the end of the ride. Plus fabulous vets and your vet card given to you at the end of the ride. So from my point of view, endurance is STILL a bargain! AND - it's much more fun! Maybe this fall I'll make my little horse trial-ing Thoroughbred in to an endurance horse. Then you all will have a run for your money in the 25 mile turtle award category! : ) Alissa On 3/16/07, Teri Hunter <teri@xxxxxxxxxxxxxxxxxxxxx> wrote:
|