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[RC] US Rider - one caution - Kristi SchaafRead all the fine print. My truck broke down in the
parking lot of a business. My cell phone wouldn't get
a signal for some reason, so I called US Rider from
the business, where they were just locking the door
but kindly let me use the phone anyway. After sitting
on hold with US Rider for several minutes, I decided
to call a tow truck on my own so the store employee
could go home. My truck was hauled by the tow company
to their shop and parts were ordered for repair. I was
at work when the truck was ready, so hubby went and
picked it up and paid the bill. I submitted the tow
portion of the bill ($60) to US Rider and was denied
my claim because "I" specifically didn't pay the tow
bill. It does say that is required somewhere in the
fine print, I discovered, so I didn't appeal the
denial. I was just relieved that I hadn't been pulling
horses when the power steering fluid hose broke; it
may not have been pretty. But a lesson learned -
ALWAYS make sure that YOU, the US Rider client, are
the paying party. For example, they advertise that it
doesn't matter whose vehicle you're in - if you're a
US Rider client, the vehicle you are riding in is
covered. Well, if it's your friend's truck and she
puts her name on the tow slip, you won't be covered.
Just something I thought I'd add so someone else
doesn't inadvertently throw away dollars you could
have had reimbursed. Kristi
Life's a journey, so enjoy the ride (and try not to fall off)
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