I feel your pain. My husband and I bought a
new 2004 F250 Diesel Crew Cab King Ranch in Sept 2003. For the first
3 months it was in the shop for 34 days total. (I really hat driving a
Ford Taurus rentals...they can turn on a dime but can't haul a gooseneck horse
trailer and only a couple bags of grain!).
I finally totally lost my temper after I picked it
up from the dealer, drove it 20 miles downtown and a few hours later it wouldn't
start. I called everyone that was connected with that Ford and let them
have an earful or two!....then called the tow truck to haul that piece of
expensive shit back to the dealer.
I walked back in the deal and slammed the keys down
on the counter and told them "they could have it, I was done, I didn't want it
any more, I had had it, it was theirs to keep" and walked off. They of
course told me "Miss, it doesn't work that way, you can't do
this...". I have never behaved this way ever in a public
place. I raised my voice so that everyone in the sales department could
hear me. I told them loudly all about my Dodge Ram that had 97k miles on
it and never gave me a lick of trouble...
I told them that my attorney would be in touch...I
already started the paperwork for the Lemon Law (which in Idaho doesn't state
anything about a 3/4 ton limit, that I recall. That really is a bogus law
on GA's books. I wonder why what the history is on that
law???).
The dealer finally told us about the Ford
Dispute Settlement Board and to ask to speak with the Field
Supervisor. The Dispute Settlement Board is the first step to get the
truck replaced by Ford. If that didn't work, I think our next step was the
Lemon Law to get our truck problems resolved. F.D.S.B.
1-800-688-2429.
The Field Supervisor finally authorized one more
attempt to fix my truck, which they finally did! I got it back 3 days
later and it hasn't hiccupped, burped, or coughed since. I warned them
that if it even blinked I would be back and beware!! They extended our
warranty to 72k Miles and rebated us one months payment since it was in the shop
for over a month altogether. So hold out and be strong. Make them
fix it and extend the warranty for free!! Ask for compensation for the
time it was in the shop, since you are still making payments and unable to use
the vehicle.
Nothing like spending $43,000 and have it be a
piece of junk. I love my truck NOW...
Good luck with your fight. I feel your
pain...
Sally
PS My trouble was the truck would just start
running on 1 or 2 cylinders. It was scary, especially when
pulling out in traffic or in front of a semi! It would either clear up on
it own or die. They finally replaced the software and the 'mother board'
of the truck and the wiring harness to fix the truck. The 6 disc cd player
had to be replaced as well as the cruise control.
Apparently our truck was the ONLY truck in the USA
that had this problem. Yah, right!!
Sally Tarbet Prudential Jensen Real
Estate 208/890-8899 Cell
