If you cannot get it resolved, you may want to
consider a Dryback Skito pad. This has the same material as the Dixie Pad
on top. No slippage, and the same benefits with respect to heat
dissipation,
I love using my DM pad with my BMSS and Skito,
but every time I try to use it at an endurance ride I end up losing the DM
pad. Seems to work fine for most of my training rides, but when my horse
gets into his extended trot for long stretches that pad just pops right
out. I've been told I'm not putting it on right, but I don't
know what I should change? I try putting it up fairly forward, but
this hasn't seemed to help.