Re: Questions on the SOFT RIDER SADDLE

["Linda S. Flemmer" <bluwolf@earthlink.net>]

Softrider Saddles wrote:
> 
> We, at Underwood Enterprizes, HOME of the Soft Rider Saddle, have no
> represenatives except for ourselves, Jack and Rebecca Underwood, Owners
> of the company! <SNIP> These questions
> should be directed to the ones that make the Soft Rider Saddle.

All in all, this sounds a little bit hostile?!  Ridecamp discusses
different experiences with tack all of the time.  It is one of the
beauties of this forum.  If you post here, you can expect that folks
will talk and share experiences.

If Sue Riegel isn't assocaited with your business, then I absolutely
agree she shouldn't speak for you.  OTOH, ride camp WILL discuss your
product if anyone on the list is using it.  The best idea is to
gracefully answer questions and learn from the <excellent> source of
feedback on your saddle.

Rule #1"The customer is always right."  
Rule #2  "When the customer is wrong, refer to rule number one."

Saddles for endurance are VERY customer driven!  If people expect this
sort of a reply when they speak to their experience with the saddle,
then perception is that customer service isn't very good - it doesn't
have to be a fact, but the perception can be just as bad and be very
hard to change.

I have problems with the Sport Saddle that haven't been addressed by the
maker - I'd be interested in hearing about the experiences of ANY level
of rider using a different treeless saddle.  I'm not currently in the
market for a saddle, but one never knows what the future may hold!

Linda Flemmer
Blue Wolf Ranch
Bruceton Mills, WV