I have busted two of my Troxels and have been very pleased with their
$15 replacement. It usually takes 6-8 weeks.
After my last breakage, I bought a Lidlocker while I was awaiting
replacement and they do have a "free" replacement policy as I understand
it. I have their owner's manual in my hand and their cust service # is
800-928-4287 address: 480 Fairman Rd, Lexington, KY 40511 another #
606-233-1404.
Hope this helps. I'm glad I wear helmets. I'd have been brain dead years
ago.:)
Happy Tails
Susan & Sabian