ridecamp@endurance.net: Re: RE: Refunds

Re: RE: Refunds

MS LOUISE D BURTON (XXDU78A@prodigy.com)
Wed, 28 May 1997 11:12:12, -0500

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I'm sorry but I totally disagree! There is A LOT to be said for good PR!
I had this happen once and I debated on giving a refund. I did, entirely,
and I have never been more glad. This person has nothing to say but good
things about the ride, and had I, however, not refunded her money, she
would have badmouthed my ride, and...well it isn't worth it. If you worry
people will start "chickening out" well, that is not the personality of
endurance riders! I have had one instance (she got bucked off at the
trailer) in 9 years of about 600 riders! Even when it was TWO DEGREES one
morning, all 75 riders rode!

I also let juniors ride free, as do many other managers in this region, and
it makes nothing but...MORE RIDERS and MORE HAPPY CAMPERS! After all, you
have already paid for vets, etc, one more rider doesn't really increase
costs except maybe $5. I also give as many awards to different riders as I
can think of.

This is not about a business. It is about BEING A HOST
and it is MY DUES for riding the rest of the year!
Louise Burton
Manager of Okmulgee Cougar Prowl
OK

Next message: Mike Sofen: "RE: RE: Refunds"
Previous message: travis landsman: "looking for horse"
Maybe in reply to: Linda VanCeylon: "RE: Refunds"

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