Ridecamp: Re: [RC] Not Endurance...but too good not to share...

Oh that great!  I do social research and once asked a respondent what she
thought of the space program.  Her response, "Space, space, there's plenty
of space around here?"  I wanted to ask her if she was referring to the area
in her cranium, between her two ears.

C.
----- Original Message -----
From: "Jim Holland" <lanconn@xxxxxxx>
To: "Ridecamp" <ridecamp@xxxxxxxxxxxxx>
Sent: Wednesday, August 21, 2002 7:01 PM
Subject: [RC] Not Endurance...but too good not to share...


>
> >From the Word Perfect Helpline which was transcribed from a recording
> monitoring the customer care department. Needless to say the HelpDesk
> employee was fired; however, he/she is currently suing the WordPerfect
> organization for "Termination without Cause."
>
>
> This is actual dialogue of a former WordPerfect Customer Support
> employee
> (now I know why they record these conversations)! :)
>
> "Ridge Hall computer assistance; may I help you?"
>
> "Yes, well, I'm having trouble with WordPerfect."
>
> "What sort of trouble?"
>
> "Well, I was just typing along, and all of a sudden the words went
> away."
>
> "Went away?"
>
> "They disappeared."
>
> "Hmm. So what does your screen look like now?"
>
> "Nothing."
>
> "Nothing?"
>
> "It's blank, it won't accept anything when I type."
>
> "Are you still in WordPerfect, or did you get out?"
>
> "How do I tell?"
>
> "Can you see the C: prompt on the screen?"
>
> "What's a sea-prompt?"
>
> "Never mind, can you move your cursor around the screen?"
>
> "There isn't any cursor: I told you, it won't accept anything I type."
>
> "Does your monitor have a power indicator?"
>
> "What's a monitor?"
>
> "It's the thing with the screen on it that looks like a TV. Does it have
> a
> little light that tells you when it's on?"
>
> "I don't know."
>
> "Well, then look on the back of the monitor and find where the power
> cord
> goes into it. Can you see that?"
>
> "Yes, I think so."
>
> "Great. Follow the cord to the plug, and tell me if it's plugged into
> the
> wall."
>
> "Yes, it is."
>
> "When you were behind the monitor, did you notice that there were two
> cables plugged into the back of it, not just one?"
>
> "No."
>
> "Well, there are. I need you to look back there again and find the other
> cable."
>
> "Okay, here it is."
>
> "Follow it for me, and tell me if it's plugged securely into the back of
> your computer."
>
> "I can't reach."
>
> "Uh huh. Well, can you see if it is?"
>
> "No."
>
> "Even if you maybe put your knee on something and lean way over?"
>
> "Oh, it's not because I don't have the right angle -- it's because it's
> dark."
>
> "Dark?"
>
> "Yes, the office light is off, and the only light I have is coming in
> from
> the window."
>
> "Well, turn on the office light then."
>
> "I can't."
>
> "No? Why not?"
>
> "Because there's a power failure."
>
> "A power... A power failure? Aha, Okay, we've got it licked now. Do you
> still have the boxes and manuals and packing stuff your computer came
> in?"
>
> "Well, yes, I keep them in the closet."
>
> "Good. Go get them, and unplug your system and pack it up just like it
> was
> when you got it. Then take it back to the store you bought it from."
>
> "Really? Is it that bad?"
>
> "Yes, I'm afraid it is."
>
> "Well, all right then, I suppose. What do I tell them?"
>
> "Tell them you're too stupid to own a computer."
>
>
> Jim, (phone technical support for years), Sun of Dimanche, and Mahada
> Magic
>
>
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 Information, Policy, Disclaimer: http://www.endurance.net/Ridecamp
 Subscribe/Unsubscribe http://www.endurance.net/ridecamp/logon.asp
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