Re: RC: UPS /rasberry

[Teddy Lancaster <Teddy@runningbear.com>]

"guest@endurance.net" wrote:

> Anne George ageorge@vtc.net
> I recently recieved a  leather order, it comes rolled up tight, and covered with very heavy paper, in this case, the paper was torn, looked like it got drug somehow, it had a large water stain on one end,  and the other end had a HUGE grimy oil stain,which of course completly ruined the whole thing. I told the driver it was ruined and he just shruged, got in the truck and drove off. Not having my Winchester handy, I called, and same thing, TUFF NOOGIES !! I will never again use them to ship out my saddles, I have gone to strictly U.S.Mail,  but most of  my supliers use UPS. The leather was replaced by my suplier, but the girl at the co.( said they are just pretty much out of luck on it, and said thts just the way it is!!
>
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UPS is not supposed to accept packages wrapped in paper.  And, if you are the receiver, it is up to the SHIPPER (i.e. supplier)  to make a claim.  It is the SHIPPER who paid the bill originally. They probably have a UPS account and an account rep.  I would throw it back to the shipper. YOU did not pay shipping and insurance, the shipper did and in turn YOU paid the shipper.

I had a shipper send me poorly packaged items which were damaged beyond reclamation.  The supplier wanted to make a claim to UPS, but I took photos and told UPS NOT to pay their claim.  This was leg poultice and the plastic containers were split...poultice was everywhere.  It was send it a cardboard box with NO filler, nothing to protect the containers.

Face it, the work horses of UPS just throw packages around...prepare for it. And, if your supplier does not package well, do NOT accept it!!!  You do NOT have to accept a shipment that is OBVIOUSLY damaged.  If you open it and find it damaged, take photos and follow procedure.


--
Teddy Lancaster
American Endurance Ride Conference # 139422
- Member since 1974
6000+ career miles

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