Re: RC: re: WARNING!

["Nancy Mitts" <mitts_n@hotmail.com>]

Lif,
UPS has always initially denied our claims. They'll try to say it's your 
packaging. Then they said it was one of our uninsured packages that was 
damaged. We don't let it drop (Threaten to call them every day till they 
pay!) & eventually they pay.
Once we got a strange call for them saying our paint had spilled all over 
other packages & they were returning it. Thing is, we don't ship paint!!! 
Never did figure that one out!!
I use USPS for small stuff, but we haven't found anyone better than UPS for 
the Safety Pens. Not to say that they're good......
Nancy Mitts


>From: Lif Strand <fasterhorses@gilanet.com>
>To: CMKSAGEHIL@aol.com, Ridecamp <ridecamp@endurance.net>
>Subject: RC:    re: WARNING!
>Date: Thu, 27 Jul 2000 20:08:59 -0600
>
>At 09:59 PM 7/27/00 -0400, you wrote:
>>everyone makes an occasional mistake.
>
>You betcha - and that's why we took out the insurance - we knew there'd be
>a risk and so we (thought we had) covered ourselves.  There it is on the
>shipping bill - "insured".  So you can imagine my shock and dismay (putting
>it mildly) to find out that UPS is quite comfortable with taking money for
>insurance and then saying it's not an "acceptable" item to be shipped -
>after the fact and with nothing in writing that we can find - and that they
>therefore don't have to pay for damaging the item in question.  Lif
>
>
>______________________________________________________
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